FAQs

Since 2011, Just Perfume has been your top online perfume shop. We offer the best prices for a wide range of fragrances and colognes in our online store and strive to be the best in Australia.

We offer free shipping across the US and charge a flat rate of $5 USD for deliveries to UK and Canada for deliveries for the same great products and prices.

Absolutely! Every product we sell is 100% authentic, complete with original branding and packaging. If you need clarification, you can always check the barcode on the box. Packaging might vary due to manufacturer updates or multilingual labels for international markets, but this doesn't affect the product's authenticity.

We believe in offering great value. Instead of charging exorbitant prices, we prefer to keep our prices reasonable so that you will want to return. All transactions are in USD currency, but our website offers local currency pricing for Canada and the UK.

Our stock comes from US suppliers, sometimes leading to a few extra days for delivery in other countries. However, this approach lets us offer the best prices. Delivery times can vary, so please bear this in mind if you need your order by a specific date. 

We only accept returns for faulty items or unopened items. If you have any issues, please contact us before opening or returning the product for the total return details. 

We currently do not sell testers or unboxed products. 

We do not actively offer this option at the moment. 

Unfortunately, we don't offer pick-up options. All orders are shipped directly to the address you provide at checkout.

Our courier service may require a signature upon delivery for security reasons, which isn't possible with a PO Box. Please provide a physical address when placing your order.

We only offer further discounts if the item is on sale.

We don't offer price matching because we focus on combining low prices with high-quality service to give you the best overall value.

We'll email you once we've received your return and provide details on when to expect your refund. Please check our Refund Policy for more information.

We offer various payment options, including PayPal, Afterpay, Google Pay, and several others. 

We do not currently offer this option. 

We currently don't charge a delivery fee for items shipped to US addresses, but we charge a flat rate of $5 USD to UK & Canada.

Refunds are usually processed within 48 hours of receiving and verifying the returned item. However, refunds via PayPal might take up to 5 working days due to their processing times. More details are in our Refund Policy.

Once available, we'll provide you with a tracking number. This allows you to follow your order from dispatch to delivery. If you have yet to receive your tracking number within three days of dispatch, please check your junk mail before contacting us, as it may be there. 

We aim to dispatch all orders by the next business day. Standard delivery times range from 6-10 business days, depending on your location and the courier used.

Yes, but only through our website. They are sent via email.

We're happy to check with our suppliers for specific brands or items. Send us the details via email or message, and we'll get back to you within 48 hours.

Your privacy is paramount. We never sell, share, or misuse your information. It's only used to fulfil your order or communicate with you. Our privacy statement has more details, especially regarding payment information. We do not hold credit card information on any of our sites. We will never ask you for your credit card details via phone or email.

All orders are based on details provided by customers. If you didn't place the order, it might have been done by someone else in your family. Contact us if there's an issue.

As we source our products directly from suppliers, we can't provide batch numbers, and the one you receive might differ from what was initially listed.